Downtime & Defect Elimination
Technical Support
Advanced Downtime & Defect Elimination Solution Built on Optimum Software Platform
Track Downtime & Slow Running
Automatically track downtime, slow running, bottlenecks, constraints, availability, utilisation, MTTF, MTTR and more ...
Track & Manage
Automatically monitor and track production against budgets and forecasts, verify performance data, and ensure operational compliance and more ...
Trigger & Manage RCAs
Automatically trigger and track investigations, assign and manage corrective actions, and drive operational reliability and performance and more ...
Report, Analyse & Distribute Data
Automatically generate reports, dashboards, and pivot tables, with scheduled reports delievered directly to your inbox and more ...
How can we help?
The MPPIglobal Support Team are here to help & provide the information you need.
Technical Support
Reach out to our Support Team through raising a ticket directly within the software or through accessing our Help Center.
Minimum Server Specifications
To assist in provisioning servers, we have compiled a document for our minimum specifications.
Training Support
Reach out to our Technical Team to coordinate additional remote training for your Team through clicking the Contact Us button below.
Frequently Asked Questions
Do you have Questions?
Find Answers to the Most Frequently Asked Questions from Our Clients
Reports and dashboards can be modified by our team, and in many case with the retainer model hours. Raise a ticket for assistance.
A defect elimination event is automatically triggered by your business rules, as part of the investigations you can assign actions to anyone and set time frames for completion. The system will track and store the actions against the investigation.
Yes, you can extract the data directly into excel or even connect it to another approved application.
No, as part of the solution you get a pack of user licenses, typically 5. Anyone can log on and use one of the 5 licenses, and when finished just log off to free up the license again ready for someone else.
The solution can connect to most other data sources, this is typically identified in the scope form, or discovery meeting. Additional connections will need to be established by our team for you.
Technical Information
How we ensure your Installation is successful?
Find Answers to Your Technical Questions & Discover Our Installation Support
On-Premise Hosting
Optimum is deployed onpremises using either a virtual or physical server. Secure remote access will only be required when a support request is raised or when agreed maintenance or software updates are to be performed. Such access enables MPPIglobal to efficiently investigate issues, apply updates, and provide technical support.
Backups
The Customer is responsible for performing and maintaining all system and database backups in accordance with its own backup, retention, and disaster recovery policies. MPPIglobal does not perform backups of the application, configuration, or customer data. Failure to maintain appropriate backups may result in total data loss.
Data Historian
Optimum integrates with leading data historians, including OSIsoft PI, AVEVA/Wonderware Historian, and other industry-standard platforms. Integration is typically performed using Web APIs or read-only direct database connections, ensuring secure, reliable access to operational data without impacting the performance or integrity of the source systems.
About Us
Global Presence
We work within Global Mining & Metals Industry & have designed a Digital Solution that will improve any mine site’s revenue, productivity, efficiency & operational performance.
Contact us at
info@mppiglobal.com
